If you haven't received your reward associated with a promotional offer, it may be due to several factors. We advise you to follow these steps:

1) Check the promotion conditions: 

• Our promotions may have different conditions. Depending on the promotion you participated in or received, the rewards may be credited at different times. For example, some promotions are credited on specific days of the week or at specific times of the day.
• Review these rules by checking the Terms and Conditions for each of our promotions.
• Select your preferred promotion through our promotions page, or consult the email you received, and then go to the end where the offer conditions will be indicated.

2) Check your settings:

• We recommend using Google Chrome first (our site is optimized to work with this browser).
• Clear your cache and delete your cookies using our articles.
• 🚨 These two browsing data should be cleared from "All data", which you will find in the advanced settings.
• Log back into your player account and check the "Bonuses" tab to see if it has been credited.

3) If the Problem Persists:

• If the deadline has passed and your reward still hasn't appeared, please contact us through our live chat or email (support@spinwiz.com).
• Make sure to provide us with as many details as possible, including the name of the promotion.
• We also advise taking a screenshot of the received email, for example, so our agents have the maximum amount of information possible.
• Once all the information is received, the responsible department will get in touch with you.