Technical problems during the game
In case of technical problems during the games or a game bug, it is necessary to take some measures. Here are the steps to follow:
🚨 It is essential to perform the following actions so that our services can analyze your request.
1) Check your settings:
৹ We recommend using Google Chrome first (our site is optimized to work with this browser).
৹ Clear your cache and delete cookies using our article.
৹ Log back into your SpinWiz account and check if the error still persists.
2) Necessary information:
৹ If the steps above do not resolve your technical issue, please provide the following information:
- Date and time of the issue:
- Name of the game:
- How much you wagered:
- How much you won:
- What was your balance:
- Did the problem occur during bonus games:
- Is the problem related to a promotion? If yes, which one:
- Do you have a screenshot:
3) Contact us:
৹ After filling out the above form, please contact us via live chat or email (support@spinwiz.com).
৹ Our technical department will get back to you as soon as possible.