Withdrawal not received
If your withdrawal was validated but you haven't received it in your bank account, we advise you to follow these instructions:
1) Timeframe for receiving funds:
৹ Withdrawals are validated instantly, however, for high amounts and to ensure the complete security of your transactions, some withdrawals may take up to 12 hours to be validated from the moment they are requested.
৹ Once the withdrawal is validated, it will be immediately available in your bank account.
2) Exceeded reception timeframe:
৹ If you have not received your withdrawal, please contact us.
3) Contact us:
৹ Send us your case through our live chat or via email (support@spinwiz.com).
৹ Provide us with a bank statement covering the entire relevant period (the last 10 days).
৹ Once we receive the documents, the responsible department will analyze your case.
৹ A response will be sent to you via email.